0845 2 30 60 50
I believe in accountability.
If you want to make sure great service is rewarded be sure to email me and let me know who deserves recognition.
Your input is vital in ensuring standards are constantly improved. We are here to serve our clients, delivering great value products and high quality products together with a fast, efficient, helpful and friendly service.
If you don't receive a service that you would recommend to friends, family and colleagues then we are doing something wrong and I would ask you to let me know how we can improve.
We are in the business of helping you create Success.
Success is defined by the recognition of achievement. Ask anyone how successful they feel about an unrecognised achievement - no matter how great that achievement.
Together we define success : We provide the personalised awards and gifts that mark the achievement and you present them, demonstrating that the achievement has been recognised by you.
Success.
Simon has a naturally good telephone manner and should be a delight to deal with. Simon's greatest joy is ensuring his customers get what they want, when they want it ... and he'll jump through hoops to sort any problems that may arise.
As well as being Showroom Manager, Simon is the best first point of contact for School Orders along with Kate.
If you want to chat through things then Simon is your man.... he'd love it if you took him to lunch, just remember to bring him back, please.
Valerie was appointed to the position of General Manager at the start of 2011 after taking increasing control of day to day operations over the previous few years.
If you have something you want to talk about other than placing an order or making an enquiry then Valerie is probably the best person to help.
Valerie will listen well and act honestly, just please give her fair time to respond.
She's strict but lovely, honest!
Photo coming soon, when Val can decide which one she's happy to have you see ...
Sam is a superb member of the team. He looks after your artwork, organising and very often doing all the hard and skilled work to produce your engraved glass and crystal awards as well as all the laser engraving. In fact Sam pretty much runs all of the engraving departments.
He, like all our engraving and personalisation team, are in the factory attached to the showroom .... so they are never more than a few feet away!
Please don't contact Sam unless you have an order in progress with him and ALWAYS copy any email to the Customer Services/Salesperson you are dealing with.
He'll contact you when he has queries or proofs for you.
Feel free to email him to thank him and the team for his excellent work though!
Kate will bend over backwards to help you out. She may be your first and last port of call when you need someone to help you choose the right award.
If you need to mkae changes to your web order, or change the delivery address .. anything to do with your web order, Kate will organise it for you.
Kate is a wonderful person, well we think so, and we are sure you will think so too!
Showroom, Warehouse & Head Office : Renamel House, Cumberland Road, Stanmore, Middlesex, HA7 1QH
Registered Office : 119 The Hub, 300 Kensal Road, London, W10 5BE (Do Not Send Correspondence to this Address)
The Office and Showroom are open Monday to Friday from 08:30 to 18:00.
The Showroom is further open on Saturdays between 08:30 and 12.30 Outside of these times you can email enquiry@trophiesandmedals.com and your enquiry will be addressed as soon as the office opens. Alternatively if it cannot wait until the next office opening please email urgent@trophiesandmedals.com and someone will try and deal with the matter outside of office hours.
Facsimile: 0845 2 30 60 51 Accounts: 0208 238 0704 Sales/Customer Services: 0845 2 30 60 50 International Sales: +44 (0) 208 238 0700