There's nothing more powerful than word of mouth!
Below is some of the praise we have received from our happy customers:
Just to let you know - I collected my order today and I am exceptionally happy.
Thanks again guys, I am really happy!" - Andre
"Hi Val and I just wanted to say a big 'THANK YOU' for our recent order. The awards arrived yesterday and they're fab, so we're looking to presenting them tomorrow.
I also wanted to say 'thank you' to you. Your customer service was excellent given the tight deadline we had - you were very helpful and patient too! We'll certainly be a returning customer.
Thanks again and a merry Christmas to you." - Kerry Price, The National Housing Federation
Thanks so much for your help last week with this order, the awards arrived on Friday in time for our awards ceremony on Saturday evening, and it was a raving success thanks again for all your help, you really went that extra mile! (and you don’t even belong to that department, ultimate customer service!) :)
Thanks again!" - Victoria Waring, Blackbaud
The plaques were delivered this morning and they are fine as usual. Many thanks again for the excellent products and service." - Peter Gammage
"Just a note to thank all concerned for your speedy response and to confirm that the Trophy has just arrived and I am very pleased with it. Thank You" - Keith Thomas
I just wanted to give feedback on my experience with T&M, especially Peter recently.
I had left ordering 2 glass trophies quite late and they were due to be presented tonight at a company event.
I chose T&M because i loved the design and quirkiness of the award.
I got more than product. Peter went above the call of duty establishing weights and dimensions for me. Not only that he took my order over the phone to ensure we met the deadline for delivery - today.
Today came and Peter had ensured me delivery was up to 5pm so when it got to 4.30pm I worried a bit and called Peter to check they were on route.
Peter went all out and discovered the courier company had failed to pick them up and the trophies needed for tonight were still at your warehouse.
Peter arranged a local cab company to "whisk" our trophies to us immediately.
We were able to present our awards and the recipients were delighted!
Thank you Peter and T&M.
Customer Service with a capital 'CS' XXXX - Lesley Kemp, Admedia
"I recently ordered a couple of engraved trophies and wanted to thank you very much for the EXCELLENT SERVICE, and the AMAZING finished product! They both look fantastic, I am very happy with them and will be recommending the site to my friends. Congratulations and many thanks" - Adrian Taylor
"My experience as Headmaster of one of the largest comprehensive schools in Lancashire is that clients are quick to complain but are not quite so forthcoming when things go right. Perhaps this note will help readjust the balance.
I placed an order with your company in October. It was not straightforward and I needed some advice. I spoke to someone called Peter who was both courteous and helpful. He also reasured me that the deadlines would be met - I was on the last minute because I had to wait until the final competition had taken place.
For one reason or another, several changes had to be made, and Peter was helpful with his advice. I almost needed tranquilisers as the deadline approached, but he was calmness itself and reassured me that all would be well, and it was.
The presentation of the trophies was due on the evening of October 14 th and, at 09:15 on that very morning, they arrived and I breathed more easily.
I did ring to thank him and left a message with a lady and I have finally got round to writing.
The recipients were delighted with their trophies, and I was pleased with what I consider to be great value for money, and that the bill fell just within my very limited budget.
I have dealt with your company before - I think Reema Patel handled my order on that occasion - and I certainly will use your services again and recommend your company to others.
I do hope that the management appreciate what a treasure you have in Peter and that you will pass on my thanks and good wishes to him.
It has been a pleasure to deal with your company". - Tony Olivine
I would like to say a big thank you to the person i spoke to on Monday evening (19th Oct) who was very helpful and to say thank you very much for getting the beer tankard sorted and engraved so quickly.
I received it last night night and am very happy with it and thrilled that my partner will have something to open on his birthday while on a charity voyage, despite my complete lack of forward planning!
Great customer service.
Many thanks" - Anna